Lucid Agency is expanding and seeking a full-time Business Analyst to join our team. This is a strategic role in technical management leadership that will involve high-touch client management and critical problem-solving. This is NOT a sales role. This hybrid position is an exciting opportunity for the right candidate. Approximately 80% of this position involves client work, 20% involves internal work to improve our ever-evolving business.
Gather and translate complex business requirements, user goals, and technical capabilities to provide actionable high-level strategy recommendations
Drive conversations with clients to get to the “root” of their digital needs
Manage project calendars, tasks, and responsibilities for a large team of internal and external individuals
Coordinate between clients and team members
Document project requirements and solutions in language that the entire team (and clients) can understand
Strategize, plan, execute and analyze user tests. This could include surveys, focus groups, recorded user journeys, stakeholder interviews, and more
Recommend iterative changes based on user and business goals
Develop actionable and detailed personas
Analyze metrics to identify user patterns and opportunities for improvement
Perform competitive or industry analyses
Develop scopes of work
Research potential software solutions to achieve business goals
Identify internal opportunities for improvement and implement tools to expedite processes
Train team members on the implementation of new tools and software applications
Bachelor’s degree and 4+ years of experience in the technology industry
Expert written and verbal communicator
Proven experience conducting user experience research
Proven experience presenting in front of large groups
A firm understanding of the digital space and experience in technical environments
Project management experience a plus
Comfortable with ambiguity
Loves of problem-solving
Excellent at working autonomously
Compensation will be a top-notch salary and benefits package, based on your past experience and what you can bring to the table. Other benefits include paid health insurance, flexible paid vacation and sick days, and much more. So you’ve read all this and you think you are the perfect candidate for this position? Great! Tell us why, below.
WHAT OUR COWORKERS SAY
What makes Lucid great are our employees' ability to work together to accomplish outstanding work while maintaining a strong work-life balance. Our founders, Scott and Ken, really want us to succeed as individuals in our careers and lives. You don’t find that at every workplace.
- Shay McGrady, People Operations Manager
Lucid is where ambition, humility, integrity, passion, and autonomy coalesce and employees pride themselves on doing great work every day. You’ll be challenged in new ways and pushed just enough to never get comfortable. That’s an incredible reward that fosters growth and makes going to work a lot of fun.
- Carley Coursin, Senior Account Manager
In my opinion we really have the smartest, hardest-working, and most fun team members around. That passion, intellect, and personality really comes through in our work, and in both our relationships with our clients and each other!
- Scott Kaufmann, President
Working at Lucid has given me real world experience I would have never seen inside the classroom. I've learned to plan far into the future with my projects, knowing it will be delivered to the real world. It's refreshing to work with the Lucid team as everyone performs at the top of their game and the work flies by.